endota spa

I had a massage & facial- most relaxing experience of my life! Valentina, my therapist, was especially incredible with my massage. I cannot thank her enough. She worked in perfect pressure & even worked out the knots in my problem areas. All while maintaining the most supreme relaxation. It was honestly just majestic. Thank you Valentina & the team at Endota Spa- from walking in to walking out, all the special little things. Amazing. Will be back for suuuure ! X

I was given a voucher and used it for a remedial massage. Underwhelming. No benefit. The receptionist made it seem like it was a hassle to bring up my details (maybe it was not her job?) and spent an inordinate amount of time pulling up the electronic consent form, which she claimed had been emailed (I even checked my junk mail - it hadn’t). The $155 50 minute massage felt like the $90 Thai massage up the road - she basically just lathered me up with oil and then kept poking at sore spots without seeming to know what to do. I’ve been having remedial massages for 20 years and this was not what I’d expected. I suppose the consolation was that I didn’t pay for it, although I’m sure the giver of the voucher would have preferred for me to have had a better experience. Maybe their other treatments are better, but if you’re given the choice, pass on the massage.

Liked their treatment but dont like how they treat the customer. I bought a 3 years expiry voucher online and then bought a package in the shop and wasnt informed that expiry day of that package is 12 months. I was told that all terms and conditions are online so I should keep that in mind. Have been offered some credits but lost 2 treatments. It was expired a month ago. It would be nicer if we get sent a reminder or at least some confirmation email after purchase so we are more clear of what we have purchased and what is the expiry date. Everything is saved in their system and you cant really find out unless you call. I called on Monday, been told that they will review with manager and call me back next day. No one called next two days and I called but always go to voice mail. Went into store and was told receptionist on lunch and will call me after 30mins. I got an email instead later that afternoon. I replied to that email and eventually got owner to call me today. I am disappointed as a customer of them for many years.

The receptionist was lovely, I was immediately taken into the lounge and given tea to relax before my facial. My therapist was very friendly, professional and immediately made me feel comfortable. Treatment rooms are lovely and the bed was well set up. Treatment itself was very lovely and relaxing and my skin feels amazing. Would absolutely visit again. Thank you!

I've had many, many massages over the years (aren't I lucky?!) but I have to say this was the very best and most relaxing. That's saying something as I'd just come from a very stressful situation and was even running late but my massage therapist, Sami, was able to take me to a state of complete relaxation within minutes. The massage was given to me as a gift and I enjoyed it so much that I bought a spa package as a gift for someone else just two days later. I'm putting another Endota Crows Nest massage on my Christmas present list - family and friends, take note!

Have been to many skin clinics and spas and this customer experience was by far the worst. Would give zero stars if I could. Called to make a booking and was asked if I had a gift card. They took the number but at no point mentioned it would be used as a non refundable deposit. I had multiple conversations to make the booking and at no point was a cancellation policy mentioned. I was having car issues the morning of my appointment and called to ask to move the appointment back a couple of hours and was told I couldn't and that they would be taking 50% of the appointment cost ($80) from the gift card for the last minute cancellation. I told then I didn't want to cancel, just to come in later and they told me there was no time to do that. I had my sister call them 20 minutes later as an anonymous customer to see if she could schedule an appointment for that day and they said they had time later that day!!!! So they lied about the days availability just to take my money for nothing. I work in an industry that requires deposits for bookings so I understand how it works and was trying to honour my appointment instead of cancel. I got no information regarding such a costly policy and then lied to so they could basically take $80 for no work. Would not recommend bothering with this place, waste of time and money.